Privacy Policy

Effective Date: 23/10/24

At Orchis IV, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile phlebotomy services.

1. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information:
  • Full name
  • Date of birth
  • Contact details (phone number, email address)
  • NHS number (if applicable)
  • Health Information:
    • Medical history
    • Details necessary for blood draws and health screenings
  • Appointment Details:
    • Preferred date, time, and location for services

2. Legal Basis for Processing Your Information

We will only process your personal information when we have a legal basis to do so. This may include:

  • Consent: You have given consent for us to process your personal information for specific purposes (e.g., scheduling appointments).
  • Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., providing mobile phlebotomy services).
  • Legal Obligation: We are under a legal obligation to process your information (e.g., compliance with health regulations).
  • Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: Facilitate blood draws and other mobile phlebotomy services.
  • To Communicate: Contact you regarding appointments, send reminders, and respond to inquiries.
  • For Health Monitoring: Analyze your test results and deliver them promptly.
  • To Improve Our Services: Enhance our offerings based on feedback and usage data.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

  • Healthcare Providers: Share your health information with your GP or chosen laboratory for analysis and delivery of results.
  • Compliance with Law: Disclose your information as required by law, or to protect the rights, property, or safety of Orchis IV, our clients, or others.
  • Service Providers: Engage third-party service providers who assist us in operating our website, conducting our business, or servicing you, under confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include:

  • Encryption of sensitive information during transmission.
  • Access controls to limit who can view your data.
  • Regular security assessments and updates to our systems.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You have the right to request corrections to any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to legal obligations.
  • Restriction: You can request the restriction of processing your personal information in certain circumstances.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Object: You can object to the processing of your personal information based on legitimate interests or for direct marketing purposes.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by revising the “Effective Date” at the top of this policy. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Orchis IV
07399177445
[email protected]